Specialist coaching in 'Outbound' and 'Inbound' calling
There are now over 4 billion telephones in use across the globe, with sales of mobiles reaching almost 1 billion pa. Therefore – in its numerous roles – the phone is a potent, universal business tool.
Communicating by phone is not an inbred skill. The ability to use body language, a key component of communication, is immediately lost – a crucial fact to consider since anyone using the phone at work, is a ‘frontline’ representative of the business.
Untrained use of the phone is, quite simply, dangerous. Left unchecked, it can quickly alter the outside world’s perception of an organisation and radically erode brand values and sales growth.
PhoneSmith coaching is bespoke, tough, highly disciplined and delivered by practising experts. Our coaches are experienced phone handlers in their own right, which keeps their methods and messages constantly in touch with today’s markets.
Our approach is unusual and highly effective. Having equipped candidates with essential skills, we then concentrate on ‘de-salesifying’ the whole voice-2-voice process. Each delegate is coached into unlocking their own telephone personality and putting it to best commercial effect.
Our courses cover every level of required skill, right through from ‘Basic Training’ to ‘Master Classes’ designed to help even the most proficient user to hone their skills.
PhoneSmith courses focus on two essential applications:
Outbound calling
Empowering candidates to secure maximum ‘qualified’ face-2-face appointments, and so multiplying sales opportunities.
“…our team immediately tripled appointments…”
Inbound calling
Empowering candidates to secure maximum ‘qualified’ face-2-face appointments, and so multiplying sales opportunities.
“…overnight our satisfied customer rating went up 30%.”
Our clients will confirm that results are invariably way ahead of expectations.