PhoneSmith coaching is bespoke, tough, highly disciplined and delivered by practising experts. Our coaches are experienced phone handlers in their own right, which keeps their methods and messages in touch with today’s markets.
Our courses cover every level of required skill, right through from ‘Basic Training’ to ‘Master Classes’ designed to help even the most proficient user to hone their skills.
Our approach is unusual and highly effective. Having equipped candidates with essential skills, we then concentrate on ‘de-salesifying’ the whole voice-2-voice process allowing the delegate's phone personality to shine through.