Beware of the use of Voicemail

How did the world survive before voicemail was invented? Having the ability for callers to leave messages for you is very useful but if you are considering using voicemail within your business you might want to consider some of the implications highlighted by survey. • 52% of respondents said they won’t leave a message on […]

How did the world survive before voicemail was invented?

Having the ability for callers to leave messages for you is very useful but if you are considering using voicemail within your business you might want to consider some of the implications highlighted by survey.

• 52% of respondents said they won’t leave a message on voicemail if they call a business during office hours in response to an advertisement.

• 79% won’t leave a message on voicemail if they are calling to place an order for a product or service.

• 65% won’t leave a message on voicemail if they are making a complaint. You may only find out about the customers issue when they have become an ex-customer!

• However, 88% of the survey respondents said that they would leave a message on voicemail if they personally knew the individual they were calling.

If your customers and enquirers have a close affinity with your organisation then voicemail could be an option for you but it could cost you business openings as well.

Above all have a policy about handling voice mail messages. At Phonesmith we will work with you to establish a practical but effective policy to enhance your brand

 

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